Terms

Refund policy

Last updated 5 October 2026

Refunds go back to the same bank card that was used for payment. We do not refund in cash or to any other details.

Before the files are delivered

Until the book has been built and sent, you can cancel at any moment without giving a reason, and the money is returned in full. Just write to @AbsoluteCode_bot using the /feedback command.

After the files are delivered

The book is built from scratch for a specific date of birth and is delivered immediately after payment. Before paying, the buyer confirms that they agree to immediate delivery and that the right to withdraw from a product of proper quality ends once the files are received. Such a copy can be neither returned nor passed on to anyone else: it is made from one person’s data and carries the buyer’s name on every page.

If the files did not arrive or arrived with an error

That remains our responsibility, however much time has passed. Write to the bot with the /feedback command: we will look into it and send the files again. If we cannot deliver them, we refund the money in full. We do the same if you were charged twice or a payment went through twice for one order.

If the book did not suit you

There is no formal right to a refund in this case, but it is still worth writing: tell us with the /feedback command what exactly did not match. We read every such message personally, and we settle disputed cases in the buyer’s favour more often than we are obliged to.

How long it takes

Refunds are made within ten working days of being agreed. When the money actually arrives depends on the bank that issued the card and may take a few more days. Any fee withheld by the payment provider is not refundable.

How to ask

Write to the bot with the /feedback command or to support@absolutecode.online, giving the date of purchase and your order number. We reply within two working days.